Click on the "get started" button on the main page and fill out the application form online. It will ask for your name, address, and email address. Then choose your desired utilities. You will then receive a follow up email asking for your preferred method of payment. We offer both pre-authorized debit and credit card as methods of payment, though we do prefer pre-authorized debit. Once that payment method is confirmed, you will receive an email that your application is being processed, and another email letting you know your energy is now live! It really is that easy!

Our natural gas rates are calculated as the cost of natural gas sold into the NGX, plus $0.95/GJ.

Our electricity rates are calculated as the cost of electricity sold by the generators into the Alberta Power Pool, plus $0.0095/kWh.

No, if you do not have this information from your current bill, we can find it for you.

All internet customers are required to pay a small activation fee of $95.95 at the start of their service. This amount will be credited back to the customer after 1 year of internet service.

There are NO sign up fees. There is a small activation fee for our internet service of $99, but this is credited back to your account after one year.

There are no fees or penalties associated with cancelling your services with Utility Simple. We just ask that you please give us a minimum of 10 business days notice.

You are not locked into a contract. You are free to leave at any point provided you give us a minimum of 10 business days notice.

Pre-authorized debit from a checking account is our preferred method of payment. But, we do also accept credit card payments from our customers.

Distribution fees, transmission fees, and related charges are set by the distribution company in your area and regulated by the government. There is only one distribution company for each service in your area. When switching to Utility Simple that portion of your bill remains the same since it will still be the same network of pipes or wires delivering those services to your home.

We’ve done our analysis and have found that fixed rates typically cost a customer more over the long run. This is why we only offer variable rates.

We would be happy to take you on as a customer, but you should first check the terms of your contract as they may have a penalty or early exit fee if you cancel before your contract expiry date. Some of our customers have found it made economic sense to pay the penalty as they saved more in a short period of time based on our lower energy rates. If you are unsure whether paying the penalty would be financially beneficial, give us a call and we can help.

No, your service reliability will not be affected. The electricity or natural gas will continue to come to your home or business, through the same network of pipes or wires. By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response and meter reading.

Our natural gas rates are calculated as the cost of natural gas sold into the NGX, plus $0.95/GJ.

Our electricity rates are calculated as the cost of electricity sold by the generators into the Alberta Power Pool, plus $0.0095/kWh.

No, if you do not have this information from your current bill, we can find it for you.

There are NO sign up fees. There is a small activation fee for our internet service of $99, but this is credited back to your account after one year.

You are not locked into a contract. You are free to leave at any point provided you give us a minimum of 10 business days notice.

There are no fees or penalties associated with cancelling your services with Utility Simple. We just ask that you please give us a minimum of 10 business days notice.

Pre-authorized debit from a checking account is our preferred method of payment. But, we do also offer credit card payments.

Distribution fees, transmission fees, and related charges are set by the distribution company in your area and regulated by the government. There is only one distribution company for each service in your area. When switching to Utility Simple that portion of your bill remains the same since it will still be the same company delivering the energy to your home.

We’ve done our analysis and have found that fixed rates typically cost a customer more over the long run. This is why we only offer variable rates.

We would be happy to take you on as a customer, but you should first check the terms of your contract as they may have a penalty or early exit fee if you cancel before your contract expiry date. Some of our customers have found it made economic sense to pay the penalty as they saved more in a short period of time based on our lower energy rates. If you are unsure whether paying the penalty would be financially beneficial, give us a call and we can help.

No, your service reliability will not be affected. The electricity or natural gas will continue to come to your home or business, through the same network of wires or pipes. By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response and meter reading.